Spherical Feedback

Spherical Feedback


‘Performance Enhancement’ is a term that has been researched since years. There are 3 major aspects to achieve ‘Desired’ level of performance from an individual; 1. The Base. 2. The Feedback. 3. The Grooming.

‘The Base’ is developed over the years and can be identified by IQ and EQ. Infact when it comes to team work, Emotional Intelligence holds more weightage; It is more crucial to be good with people than with numbers. This base defines skillsets acquired, knowledge gained & used by academics and experience; that eventually leads to certain level of performance and we take this level as our beginning point for ‘Enhancement’.

‘The Grooming’ is plan of action defined & executed (based on ‘The Feedback’) to achieve the desired level of skillset, expertise, knowledge, etc. required to deliver better performance or say ‘Enhanced’ performance.

‘The Feedback’ is what we would focus more on here. It is highly imperative part of the entire process. It bridges the gap from ‘What is’ to ‘What’s Needed’. The most robust mechanism derived for feedback till date is ‘360 Degree Feedback’. It is highly effective in headlining various perspectives towards one’s job and ensures input is received from all those who matter. But is it actually covering everything that matters?

Let’s find out…

Going back to basics. Basic needs of Human are ‘Accepted’ to be in following order; Survival (Safety & Security), Social belonging (Friends & Family), Esteem (Achievement & Confidence), Self-Actualisation (Creativity, Authenticity, etc.). While focusing on improved performance of an individual it is highly essential to keep in mind how ‘Human Decision Making’ functions.

While setting professional targets and driving an individual towards achieving them we consider core parameters mainly from last two priorities. The ‘Carrot & Stick’ are mainly in the form of gain or loss of; Incentives, promotion, better job role, better work environment, etc. However, what we absolutely ignore is that the entire world of driving performance is only from the least significant part of an individual’s driving force. As long as the first two aspects are not completely taken care of, the so called ‘Carrot & Stick’ holds utterly no importance for an employee, to motivate them.

While we establish that Safety, Security, Social belonging, Friends, Family, etc are inevitable antecedence to Increments, promotions, etc. for human decision making. It is also evident that as Human Resource Professionals we should handhold employees in achieving their ‘Personal’ goals as well. It is our responsibility to give a strong and stable base of first two priorities for ‘Carrot & Stick’ from last two priorities to do its job well in ‘Enhancing’ performance of an employee.

How do we facilitate an employee to achieve their ‘Personal’ goals?

To elaborate on the comparison we can look at a single dimensional feedback as feedback ONLY from the superior. Two dimensional feedback (a circle or 360 degree) as feedback from peers, colleagues and all those at WORK who matter. And now we just added the missing and equally important 3rd dimension completing the Sphere; it includes Goal setting and feedback for Personal life, Family life and Social life from ‘Significant’ people; ‘Spherical Feedback’.

Referring to methods already established. Adopting the pattern from 360 degree feedback, we can expand extent of the same to Personal life, Family life & Social life. Similar to Goal setting activity executed periodically (preferably half-yearly), the ‘Significant’ people related to an employee’s ‘Personal’ Goals to be invited in office (maybe over lunch). By ‘Significant’ people we mean family, close friends and close relatives. Goals can be assigned in three categories;

1.       Personal Goals – To be set by individual for themselves.
2.       Family Goals – To be set in consultation with immediate family.
3.       Social Goals – To be set in consultation with close friends and close relatives.


Constant timely feedback in all the realms of life is the first step to realization of expectations of ‘Significant’ people; from both professional and personal life. This sets the balance right and gives the right momentum needed to enter final step of ‘The Grooming’ giving us highly productive employees.


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